How to Exceed Expectations and Lock in a Long-Term Onsite Customer

Back to the E-Newsletter Archive Prioritizing communication before, during and after an installation makes all the difference to creating long-term customers.

10.08.2025

Residential and commercial onsite wastewater treatment system news for industry leaders

COLE Publishing Owner and Co-Founder Bob Kendall Passes Away

After nearly 50 years in business, Kendall’s values and vision are still evident in the daily operations at COLE. He will be sorely missed by his family, friends, community and an entire industry that came to know and respect him. Read more

MC-Mobile Transforms Septic Installations By Combining Precision With Business-Building Efficiency

Contractors using mini-excavators equipped with MC-Mobile gain a powerful 3-in-1 workflow — measure, design, build — that eliminates guesswork and reduces costly rework. Read more

Sponsored by: Topcon Positioning Systems, Inc.

How to Exceed Expectations and Lock in a Long-Term Onsite Customer

Prioritizing communication before, during and after an installation makes all the difference to creating long-term customers. Read more

Unveiling October: Dive Into Our Latest Issue!

The October issue of Onsite Installer is here, featuring Jason Anderson, owner of A&A Construction and Septic in Chatsworth, New Jersey. His father had been operating A&A for 20 years, primarily focused on home construction services, when Anderson joined the company in 2006. He saw potential in building up the company’s septic installation business, now the largest part of A&A’s operations — installing around 200 septic systems annually. Watch preview

Sponsored by: Ashland Pump