You do a lot of hard work to make your business successful but if you’re not focused on one key element, you’re taking a huge risk
Rather than fear AI, service businesses can embrace its most useful features to enhance customer service
Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing
It’s crucial to have a clear understanding of the financial numbers and other data for your business and what they mean, and you don’t need an accounting degree to do so
Determining who exerts influence and commands respect is key to creating great teams
Working to eliminate every error is both impractical and unwise, so high-reliability work teams operate so that errors and surprises don’t disable them
Keeping customer satisfaction foremost in your goal-setting is the wisest approach
Make your vacation a time of actual refreshment. Both your business and your mental health will be better off because of it.
Training should be constant and ongoing in order to truly achieve a culture of safety