You’ve secured the job. Equipment is on site. Your crew is ready. Yet, before any work is done, a prospective client or public official Googles your firm....
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Editorial
Good Business From Bad Reviews
In this industry, we know stuff happens. Properties are disturbed, products are backordered or sometimes a fence is backed into or hit...
Online Exclusives
The Power of Gratitude: How Recognition Boosts Retention and Culture
As the year winds down and the holidays approach, most business owners in the trades — such as plumbing, HVAC or septic...
Online Exclusives
12 Drama-Free Ideas for Holding People Accountable
Most of us have been there. A deadline whooshes by, a teammate consistently shows up late, or someone just isn’t pulling their...
Online Exclusives
Don’t Let Know-How Walk Off the Job
If your bench feels thinner every year, you’re not imagining it. More than one in five workers in construction fields are 55...
Editorial
Crash and Burn or Cash In and Clean Up
It’s hard to believe the world-changing COVID-19 pandemic took place over five years ago. It seems more recent to me, partially because...
Online Exclusives
How to Strike the Right Balance When Mentoring the New Guy
Starting a new job in the trades, be it septic services, plumbing or another service-based field, can feel overwhelming. For a rookie,...
Online Exclusives
The Art of Sniffing Out Business Inefficiencies
Time bleeds differently than money. Money disappears from obvious places. You can see it drain from bank statements and invoices, but time...
Online Exclusives
Navigating Tariffs: A Survival Guide for Contractors
The tariff wars that are affecting the world economy are having an impact on contractors everywhere.The ongoing uncertainty is pushing up prices...
Online Exclusives
Chatbot Chimes in During This Installer’s Busy Moments
Kim Littlefield, co-owner of Complete Septic Services with her husband John in Isle La Motte, Vermont, prides herself on answering the company...
Online Exclusives
Your Guide to SepticSmart Week 2025
After the installation of quality, long-lasting onsite systems, educating your customers about how their systems work and how to take care of...
Online Exclusives
How to Clearly Communicate Your Brand Vision to Your Creative Team
As a business owner, you understand the value of effective marketing and advertising to your business. However, communicating your vision to a...
Online Exclusives
How to Keep Your Team Together and Avoid the Cost of Losing Skilled Workers
Picture this situation: a skilled technician calls in their resignation tomorrow. What happens next? Jobs pile up, schedules get disrupted, your remaining...
Online Exclusives
A Septic Contractor Shares His Wisdom in Homeowner Guidebook
Jason and Erin Birdsong linked up with a friend at the 2023 WWETT Show who asked some revealing questions that got them...
Editorial
Reevaluating Why You’re in the Septic Industry
Why are you doing this?
The feature of this month’s issue is JT Services. From septic system installations and septic pumping to plumbing,...
Online Exclusives
How to Leverage AI's Strengths to Thrive in the Trades
Artificial intelligence is transforming industries everywhere, and the trades are no exception.
While the idea of robots replacing skilled workers may make headlines,...
Online Exclusives
How Successful Installers Stay Mentally Tough When the Job Gets Hard
As a skilled installer, you know the drill. Being up before the sun rises, loading tools and equipment, grabbing that first coffee...










