The education courses at the Water & Wastewater Equipment, Treatment & Transport Show may not be the most exciting part of the...
Entries Tagged Small Business
Online Exclusives
How to Establish a Culture of Safety
All businesses need to take reasonable efforts to ensure the safety and physical well-being of their employees, but maintaining high standards of...
Online Exclusives
Financial Management: Troubleshooting Tips
As a business consultant, I see lots of financial reports. Most of them have a few “slinky knots” in them … accounts...
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The 5 Steps of Successful Team Building
The NFL has 32 teams, not groups. Teams. All teams are groups, but not all groups are teams. Calling a group a...
Blogs
Service Agreements Don’t Always Serve
Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...
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Helping the Buyer Beware
Greg Mayfield, owner of Southern Water and Soil in Zephyrhills, Florida, knows the best customer is an educated customer.Attempting to avoid a...
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Give Your Team a Mission
“Ellen, call me. My team wants to know why we are changing everything. Why we are moving to a new pricing plan....
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Prevent Employee Vacation Scheduling Nightmares
As an employer, it is important for you to give your team members time off. They need some extended break periods to...
Online Exclusives
Are You Taking Advantage of LinkedIn?
At some point, you’ve probably received an email invite to join LinkedIn. People often respond by saying they don’t need yet another...
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7 Ways to Build a Team Mentality
Your employees work best when they are working together – not acting in self-interest but in a spirit of teamwork, communicating, collaborating...
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10 Phrases to Avoid When Dealing With Customers
Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...
Online Exclusives
Are Annual Reviews Still Necessary?
It is a time-honored tradition in businesses across the country: Once a year – typically on the anniversary of an employee’s first...
Blogs
Professionalism: You Know It When You See It
Doing one’s best is an inherent goal owned by everybody I know.I cannot think of a task, job or career where, from...
Blogs
Proud to Be a Small-Business Owner
Every year since 1963 the president of the United States has issued a proclamation announcing National Small Business Week, designated to recognize...



















