A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips
Alan and Jen Chapin strive to elevate the onsite profession. Their approach is hiring quality people and providing community education.
‘With a well-trained professional organization of contractors and maintenance professionals, our industry can provide environmentally and socially responsible solutions to wastewater treatment.’
From the design phase to the end user, all parties responsible for operations and maintenance need to plan ahead for the best outcome
Installing contractors should prepare homeowners on how to protect their onsite systems during a power outage
Environmental planner Todd Krafft is recognized posthumously for nearly 20 years of onsite education provided to the residents of Nags Head
‘Every job we do, even if it doesn’t go as planned, we take it as a great learning opportunity. We always find the silver lining.’
As long as the public continues to spread misinformation about septic systems, our industry needs to open a dialogue with friends and neighbors
More residents in this lightly populated province utilize onsite systems than municipal wastewater treatment, so customer education is an important job for local installers and pumpers
