When you run a business, you devote a lot of time to training and educating your employees. What’s often overlooked is the need to train and educate customers. And yet, customer training is one of the most effective things you can do to boost customer loyalty and retention.
So, what is customer training, exactly?
For septic professionals, this is the ongoing process of educating your customers on how to care for their onsite systems and how to use your services most effectively, in order to achieve their goals or address their pain points.
Speaking more practically, customer training involves providing your customers with
