TagsStories About Customer Service

Stories About Customer Service

The Downside to Being an 'Onsite Expert'
The Downside to Being an 'Onsite Expert'
Online Exclusives
May 10, 2021

Knowledge blindness could be hurting your team and business
Skip Norsic Finds a Diamond in the Rough
Skip Norsic Finds a Diamond in the Rough
Editorial
February 04, 2021

Searching for heirloom jewelry in the septic tank is one of the things that made the wastewater industry memorable for the past 50 years for this New York pumper
'Rightsizing' Ensured Coleman Lyttle Sr. He’d Be Able to Continue Providing a Personal Touch
'Rightsizing' Ensured Coleman Lyttle Sr. He’d Be Able to Continue Providing a Personal Touch
Editorial
October 07, 2020

Direct and honest is the only approach to customer communication at Virginia’s Stamie E. Lyttle Co.

Ohio Couple Shares a Passion for Building and Maintaining Efficient Onsite Systems
Ohio Couple Shares a Passion for Building and Maintaining Efficient Onsite Systems
Editorial
September 09, 2020

With a personal vision for customer care, Erin and Cody Mastin pursued their small-business dream by stepping away from the family company
Training Day Is Every Day at Georgia’s Allen Environmental Services
Training Day Is Every Day at Georgia’s Allen Environmental Services
Editorial
May 07, 2020

Barney Allen Jr. is building his own training center to give workers the skills necessary to provide quality customer service
Cultivating Goodwill During Uncertain Times
Cultivating Goodwill During Uncertain Times
Online Exclusives
April 20, 2020

The onsite service and pumping community should consider giving cash-strapped customers a financial breather when possible
For Mike Capra, Job No. 1 Is Satisfying and Educating the Customer
For Mike Capra, Job No. 1 Is Satisfying and Educating the Customer
Editorial
February 06, 2020

‘Every job we do, even if it doesn’t go as planned, we take it as a great learning opportunity. We always find the silver lining.’
Managing Septic Customers in Busy Times
Managing Septic Customers in Busy Times
Online Exclusives
October 24, 2019

Having too much work is the best kind of problem to have, but those seasons require some effort and planning to keep customers happy

Help Your Customers Become SepticSmart
Help Your Customers Become SepticSmart
Blogs
September 09, 2019

Use the Environmental Protection Agency materials to promote your company and educate homeowners during SepticSmart Week and beyond
Your Customers Have Double Standards for Small vs. Large Businesses
Online Exclusives
August 29, 2019

Fair or not, customers apply different expectations for the kind of service they’ll receive from a business based solely on its size. No matter what size category you fall into, here’s how you can use those expectations to your advantage.