Customer Service Articles

If the COVID-19 pandemic has taught us anything, it’s that none of us can predict what tomorrow will bring. Lockdowns, economic unrest,...

Septic services professionals, like plumbers, are often in the business of delivering bad — and expensive — news to homeowners. These conversations can...

Everyone has a story about his or her most difficult customer. Rick Wilcockson, owner of Accurate Septic & Well Inspections in Troy, Missouri,...

There’s a fascinating concept called knowledge blindness. Once you are an expert at something, you can’t imagine what it is like to...

In Snapshot, we talk to a member of a state, provincial or national trade association in the decentralized wastewater industry. This time...

Email Stamie E. Lyttle Co. (SELCO) or call the office in Richmond, Virginia, and both are answered promptly — by people.“My parents...

When Erin and Cody Mastin started their business in 2018, they had some pretty good credentials, with her background in marketing and...

At Allen’s Environmental Services in Statesboro, Georgia, the recipe for success is easy: Know your business. Barney Allen Jr. has followed this...

In the wake of the COVID-19 pandemic, it’s likely that many pumpers and onsite service providers are calling on customers who suddenly...

Mike Capra - Owner Business: Capra’s Utilities, White Bear Lake, Minnesota Age: 43 Years in the industry: 26. We are a second-generation family-owned...

There are many hurdles that a contractor faces in the septic industry, or any service industry. Fine-tuning marketing strategies, contacting customers, and...

After the installation of quality, long-lasting onsite systems, educating your customers about how their system works and how to take care of...

Sometimes the day gets off to a rough start even before you arrive to work. As an example:— At 6 a.m. you stub...

As a septic professional, it is your responsibility to ensure the homeowner clearly understands their responsibilities in maintaining their new system. This...