Customer Service Articles

Attracting and keeping quality members on your team has never been more challenging. Follow these tips to improve job satisfaction.

Even if you can’t say what the next season will bring, you can take reasonable steps to secure your business for the long haul

Follow these easy suggestions as a way to keep those residential customers calling you for work

A confrontation with a customer is never fun but you can remain in control of the situation by following a few simple tips

Knowledge blindness could be hurting your team and business

Searching for heirloom jewelry in the septic tank is one of the things that made the wastewater industry memorable for the past 50 years for this New York pumper

Direct and honest is the only approach to customer communication at Virginia’s Stamie E. Lyttle Co.

With a personal vision for customer care, Erin and Cody Mastin pursued their small-business dream by stepping away from the family company

Barney Allen Jr. is building his own training center to give workers the skills necessary to provide quality customer service

The onsite service and pumping community should consider giving cash-strapped customers a financial breather when possible

‘Every job we do, even if it doesn’t go as planned, we take it as a great learning opportunity. We always find the silver lining.’

Having too much work is the best kind of problem to have, but those seasons require some effort and planning to keep customers happy

Use the Environmental Protection Agency materials to promote your company and educate homeowners during SepticSmart Week and beyond