Customer Service Articles

You want to make more money. Good for you. And it’s good business. Here’s the problem. A customer balks at your prices....

In the hectic day-to-day operations of a business it’s not always top-of-mind to step back and really check in with customers as...

It’s never fun to hear a customer complain about something. But don’t panic, don’t get defensive, don’t yell at your employees. After...

Nobody wants to deal with unhappy, difficult or angry customers. However, in most cases the company representative taking an angry call is...

Look at the website for Ward Brothers LLC, in Greensboro, N.C., and you will see a label touting the company as state-certified...

Expanding your menu of services is no simple task. If you’re solely an onsite installation service provider, perhaps it’s time to consider...

Many companies are social media savvy, but social media marketing is still relatively new and unknown — and sufficiently time-consuming — that...

In part one of this series, we discussed how onsite installers earn dignity through the value they bring to clients. Part two...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...

In part one of this series, we discussed ways to enhance a client’s perception of value and dignity of the onsite installer....

There’s a lot of industry humor in the onsite line of work. The one that I like best is, “The more it...

It’s January. Time to clean out files. Organize offices. Update software. Make plans. ‘Tis the season of resolutions and new beginnings. That...

The customer is always right. Or so claims the popular, and seemingly motivational, poster so often seen in break rooms and reception...

Your website is the cornerstone for marketing your business. It’s a value added tool and it’s actually an internal, external and interactive...