Customer Service Articles

Working with onsite designers, permit authorities and your team of trained installers every day, sometimes you forget just how ignorant the general...

“Dream Big, Start Small” is the slogan used by the Small Business Administration during its yearly National Small Business Week, this year...

Explaining to customers why their ATU looks like the photo at right takes patience. Here’s some background info to help you out. Dishwashing...

Newly developed free software is available that allows wastewater professionals to generate an owner guide customized for individual client systems.The program is called...

Steve Huff is president of Steve Huff Plumbing in Kingsport, Tennessee, a company built on customer satisfaction. Founded in 1975, Huff was...

Are you horrified by those images of mayhem as people seem to completely lose it during the Black Friday, post-Thanksgiving Day sales?Giving...

Robb Barnes, owner of King’s Pumping Service in Dallas, Oregon, was a teacher (biology and health) and customer service manager before entering...

Perhaps my favorite (and most productive) consulting activity is to go on a ride-along. I hop in the truck, or work alongside...

Ethics in the onsite segment of the wastewater industry are, for a variety of reasons, too often a component of the job...

Busy contractors may wish they could take back something they said in the heat of the moment or because it seemed like...

Doing one’s best is an inherent goal owned by everybody I know.I cannot think of a task, job or career where, from...

Launching a business can often seem like a make-or-break moment. Entrepreneurs feel as though their company has to make a splash, or...

Some companies spend years developing their business — investing in equipment, systems, and people — and then expect the world to naturally...

Service-based businesses thrive on delivering top-notch results to customers. Delivering bad news requires quite a different skill set.“Often, news is bad only...