Customer Service Articles

Michigan’s Walnut Grove Excavating leaves no stone unturned when seeking the most cost-effective onsite solutions for its customers

Customer testimonials and reviews are something you can control to build trust, enhance your credibility, and influence potential customers' decisions

Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing

Use the Environmental Protection Agency materials to promote your company and educate homeowners during SepticSmart Week and beyond

Stress to homeowners that how they use and care for their septic system will directly impact how long the system will properly function

It’s important to take a proactive approach since unsatisfied customers are more likely to leave a review without any prompting than satisfied ones

Treat your crew like your most valued customers and they will be the company’s greatest supporters

Attracting and keeping quality members on your team has never been more challenging. Follow these tips to improve job satisfaction.