In the hectic day-to-day operations of a business it’s not always top-of-mind to step back and really check in with customers as to how satisfied they are with your service. It’s tempting to just assume everything’s fine if you don’t hear otherwise.And while it’s true that some people are only too quick to complain, not all clients — particularly new ones — are going to let you know they’re unhappy about something, and the next thing you know they’ve gone with a competitor and you’re not sure why.Customer satisfaction should always be in the back of your mind, and one
3 Reasons to Cash in on Customer Surveys
You'll never know if you don't ask. What are your customers saying behind your back? And why aren't you asking?
Oct 02, 2014
| by Betty Dageforde |
