Entries Tagged Customer Relations

Documentation is crucial to protecting your company’s bottom line. You cannot take too many pictures of sites, rental equipment, roads and driveways.

Use the Environmental Protection Agency materials to promote your company and educate homeowners during SepticSmart Week and beyond

With encouragement from a business coach, Jason Birdsong wrote a book to help homeowners hire service companies, and avoid scams and mistakes

Implementing a VoC program can help you determine what your company is doing well, and where there are opportunities for improvement