When the phone rings in the middle of – you name it – the night, a blizzard, a hurricane, the caller wants a qualified professional to pick up and respond. Across British Columbia, when an Orenco Vericom control system detects a performance issue, it automatically calls for help. 

Onsite Systems Incorporated (OSI), in Duncan, British Columbia, Canada, is the Vericom call center operator for the entire province, and while the call for help may stop there, it is also the place from which help is dispatched.

When Ron Parker started working in the onsite wastewater industry, his focus was on overcoming site challenges for property owners in western Canada; the bigger the challenge he met, the more he prospered. After 21 years, the company he runs with his son, Ryan, is built on the idea of overcoming any obstacle to build and maintain quality onsite systems.

Their company concentrates on site evaluation and onsite system design, installation, maintenance and the sale of related technologies. Ron, a professional engineer, and his wife, Pat, are the owners; Ryan manages day-to-day operations.

“We have not installed every system,” says Ron. “But we have had some involvement with every one,” adds Ryan. Through their work as trainers, they enjoy collegial relationships with an established network of maintenance providers across the province as well. The role of call center dispatcher is not one of competitor, rather collaborator. It allows OSI to work with competitive enterprises in their own market without competing for business. 

When the issue is problem solving, OSI and the service providers share a singularity of purpose. They are all in there together. 

Want to learn more? Check out a full profile on OSI.