Once you’ve grown past five employees, winging it stops working. You cannot keep eyes on everything yourself, and you cannot personally train every new hire. But when someone quits, it can still throw the whole operation sideways.
If you are running a team of five to 15 people, you know this stage well. You are past survival mode, but the systems are still not in place. Hiring still happens between service calls, managing operations, and putting out fires.When a good employee leaves at this stage, the cost ripples everywhere. Customers wait longer. Your best people carry heavier loads, and you end
