Entries Tagged Homeowner Education

When I received my new card for certification as a Certified Professional Soil Scientist, I was shocked to see a new line...

The U.S. EPA’s 2nd Annual SepticSmart Week (Sept. 22-26) is right around the corner. Are you participating in this national septic awareness...

Perhaps you’ve tried to drill the ABCs of septic system care into homeowners only to have the message fall on deaf ears...

The key to understanding why customers invest in your services is to stop talking at them. Instead, listen to what they’re saying....

Stories about people — mostly children — falling into septic tanks are making headlines left and right these days. For instance, a...

One of the recurring points that I have made during troubleshooting discussions is the importance of communication with the homeowner regarding proper...

If you’ve tried to explain to customers how many gallons per day of water they consume and were met with a disbelieving...

Everyone is a potential client. That means it’s vital to build solid relationships with everyone from salespeople to homeowners to real estate...

There’s no doubt that the Internet is becoming a leading source of information. People are “Googling” and “tweeting.” If neither of those...

The Granite State Designers and Installers Association (GSDI) is one organization in New Hampshire working to protect the state’s water resources. Besides...

The owner of a Longview, Wash., septic pumping company has been sentenced to 27 months in prison for illegally dumping more than...

In part one of this series, we discussed how onsite installers earn dignity through the value they bring to clients. Part two...

In part two of this series, we discussed the true product you bring to the table — the comfort that your customers...

I recently received photos from a homeowner in Boulder County, Colo., showing the effects of a series of catastrophic flash floods that...