Question:I’m curious what the general feeling is on septic tank maintenance contractors doing the digging for access to customers’ lid/tank accesses. I understand that in most cases, there is already a riser, but there are obviously die-hard folks who have not made the switch from an old buried lid. I would imagine that in most cases, it’s a simple matter of hand-digging a few feet. Do you bring the shovel, or is it better to tell the customer to dig it or have it dug beforehand?Answers:If your labor rate reflects the price of the pump truck sitting there idle while
