Heavy equipment is used for all phases of onsite septic work, from initial site preparation and installation to ongoing maintenance and repairs. Now a new digital tool from John Deere can help equipment owners use, maintain, diagnose, repair and protect their equipment. Operations Center PRO Service delivers support capabilities for both connected and nonconnected machines across John Deere’s construction equipment portfolio.
“The launch of Operations Center PRO Service is a significant milestone that adds to John Deere’s existing tools, and it reaffirms our longstanding commitment to empowering customers to choose how they repair their equipment,” says Denver Caldwell, vice president of aftermarket and customer support. “Importantly, our development of these tools reaffirms John Deere’s support of customer self-repair. We view continuously enhancing self-repair as consistent with our mission to ensure John Deere customers have the best machine ownership experience possible.”
In addition to equipment owners, local service providers can also use Operations Center PRO Service. With a John Deere equipment owner’s permission, independent providers can gain access to diagnostic and repair information to support the equipment owner’s needs.
“Our message to our customers is clear,” says Caldwell. “Whether you want the support of your professionally trained and trusted John Deere dealer, to work with another local service provider or to fix your machine yourself, we’ve created additional capabilities for you to choose the option that best fits your needs.”
Operations Center PRO Service includes operator’s manuals, active and stored diagnostic trouble codes, secure software updates, JDLink information and warranty information. It delivers digital repair content filtered by year and model number, providing users with additional relevant machine information to help efficiently and accurately troubleshoot, diagnose and repair their equipment. It’s designed to be intuitive and deliver actionable support in real-time.
The service capabilities are available through an annual license for customers. Specific features now brought together in a single customer interface include machine health insights and diagnostic trouble codes; PIN-specific machine content, including manuals; software reprogramming for John Deere controllers; diagnostic readings; diagnostic recordings, interactive diagnostic tests; and calibrations.
Equipment owners can access Operations Center PRO Service through the John Deere Operations Center. Once connected to the platform, owners add their equipment into their account using the machine’s serial number. The service is available to John Deere customers in the U.S. and Canada.
800-503-3373; www.deere.com
